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Level Home Inc. Level Lock Smart Lock Touch Edition - Smart Deadbolt for Keyless Entry Using Touch, Key Card or Smartphone, Bluetooth Lock, Compatible with Apple HomeKit, Satin Nickel

3.4 3.4 out of 5 stars 792 ratings
$117.90 with 64 percent savings
List Price: $329.00

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Satin Nickel
Lock
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Purchase options and add-ons

Brand Level
Special Feature Level locks are engineered to meet ANSI standard strike plate dimensions. If your current strike plate cutout height measures 2 ¼", be sure to add a Level Lock Short Strike Plate to your cart. This item is sold separately. See more
Lock Type Deadbolt
Item dimensions L x W x H 4.5 x 2.75 x 2.75 inches
Material Nickel

About this item

  • INNOVATION IN A COMPACT SIZE: Small, discreet, and available in a range of sophisticated finishes, this touch-enabled smart door lock is designed to replace your existing deadbolt while still complementing the exterior of your home..Note: Measure your door's backset, cross bore and thickness to ensure you find the right fit.
  • SAFE & SECURE: Designed for peace of mind, our smart lock is fitted with advanced technology and strengthened materials. It meets ANSI Grade 1/Grade A specifications and is rated BHMA AAA for strength and security, keeping you and your home safe.
  • SIMPLE INSTALLATION: Designed to fit most standard exterior doors, Level Lock Touch Edition smart lock for home lets you upgrade your home security in no time. Includes all hardware, (1) CR2 battery, (2) keys, (2) key cards and (6) screws.
  • APP-ENABLED SMART LOCK: Designed to work with iOS and Android, the Level app lets you share access with friends and family, see activity history, set auto-lock and unlock, and more. Level Lock - Touch Edition is also compatible with Apple HomeKit.
  • HOW IT WORKS: Operate Level Lock Touch Edition with a simple touch or use the included key cards for phone-free access. Lock and unlock with the Level app, pair with HomeKit for voice control, and more.
  • Level Lock - Touch Edition has an adjustable backset that fits both 2 ⅜" and 2 ¾" profiles.
› See more product details

Customer ratings by feature

Easy to install
4.0 4.0
Easy to use
3.4 3.4
Tech Support
3.2 3.2
Lock Feature
3.1 3.1
See all reviews

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Level Home Inc. Level Lock Smart Lock Touch Edition - Smart Deadbolt for Keyless Entry Using Touch, Key Card or Smartphone, B
$117.90
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Ships from and sold by cliffsnotes.
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Level Key Card Minis (4-Pack), NFC enabled, Works with Level Lock+ and Level Lock - Touch Edition,Gray
$18.22
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From the manufacturer

Level Lock Touch Edition

Effortless access with a simple touch, a key card, your phone, or a key

Hidden Technology

Level Lock - Touch Edition is the smallest and most advanced smart lock ever


Level Lock, HomeKit, Apple
Stay Connected

Access from anywhere, lock and unlock with Siri, and more with HomeKit.*

*Requires a HomeKit Hub.

Product guides and documents

Installation Manual (PDF)
User Manual (PDF)

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Product information

Technical Details

Additional Information

Warranty & Support

Amazon.com Return Policy:Amazon.com Voluntary 30-Day Return Guarantee: You can return many items you have purchased within 30 days following delivery of the item to you. Our Voluntary 30-Day Return Guarantee does not affect your legal right of withdrawal in any way. You can find out more about the exceptions and conditions here.
Product Warranty: For warranty information about this product, please click here

Feedback

Level Home Inc. Level Lock Smart Lock Touch Edition - Smart Deadbolt for Keyless Entry Using Touch, Key Card or Smartphone, Bluetooth Lock, Compatible with Apple HomeKit, Satin Nickel

Level Home Inc. Level Lock Smart Lock Touch Edition - Smart Deadbolt for Keyless Entry Using Touch, Key Card or Smartphone, Bluetooth Lock, Compatible with Apple HomeKit, Satin Nickel

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Product Description

FEATURING SMART TECHNOLOGY WITH AN ELEGANT DESIGN, Level Lock Touch Edition is the smallest and most advanced smart lock ever. Our smart lock deadbolt is made to fit your front door seamlessly without distracting from the integrity of your entryway. Offered in four finishes that match any space, Level Touch has a simple yet beautiful aesthetic that hides its impressive technology within. The back, side or front door smart lock is easy to install with just a screwdriver – simply remove your existing deadbolt, install Level Lock Touch Edition, set up your Level app, and enjoy peace of mind. DESIGNED TO LAST, our smart lock deadbolt features a 6-stage stainless steel gearbox crafted to meet the highest industry standards for strength and security. The entire unit is built with a combination of 440C stainless steel and strengthened metal alloys for durability you can feel. Plus, the expertly hidden CR2 battery delivers over a year's worth of battery life. SECURITY IS AT YOUR FINGERTIPS with this Touch Edition of Level Lock. Geofencing technology identifies when you've entered your home's boundary with your smartphone and enables you to unlock your door with just a touch. Give a key card to the dog walker, place one in your child's backpack, and allow for easy phone-free access any time. Using the Level app, you can share access with friends and family and provide each person with their own digital key. See who's entered your home and when, and create guest passes for house parties and special events. APPLE HOMEKIT COMPATIBILITY gives Level Lock Touch Edition even more functionality. Operate your smart lock remotely, use voice commands with Siri, and more (some features require a HomeKit hub). Open the door to even more possibility with Level Lock Touch Edition.

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Level Home Inc. Level Lock Smart Lock Touch Edition - Smart Deadbolt for Keyless Entry Using Touch, Key Card or Smartphone, Bluetooth Lock, Compatible with Apple HomeKit, Satin Nickel
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Details
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Price-64% $117.90
List: $329.00		-28% $237.90
List: $329.00		-13% $303.63
List: $349.00		-26% $139.99
List: $189.99		-19% $122.01
List: $149.99		-17% $189.99
List: $229.99
Delivery
Get it May 15 - 21
Get it as soon as Tuesday, May 14
Get it as soon as Tuesday, May 14
Get it as soon as Tuesday, May 14
Get it as soon as Tuesday, May 14
Get it as soon as Tuesday, May 14
Customer Ratings
3.43.4 out of 5 stars792
3.73.7 out of 5 stars464
4.34.3 out of 5 stars82
4.44.4 out of 5 stars906
4.44.4 out of 5 stars4,814
4.24.2 out of 5 stars1,081
Easy to install
4.0
4.2
4.3
4.3
4.4
4.2
Lock Feature
3.1
3.7
—
3.6
4.2
4.1
Easy to use
3.4
3.9
—
3.9
4.2
—
Battery life
—
3.1
4.5
—
—
4.5
Fingerprint reader
—
2.7
—
4.6
—
4.3
Sold By
cliffsnotes
Amazon.com
Amazon.com
PG-Security
Amazon.com
AqaraDirect
lock type
Deadbolt
Key Lock
Deadbolt, Keypad
Smart Lock
Keypad
Biometric
number of items
1
1
1
—
1
1
material
Nickel
Stainless Steel, Metal
Stainless Steel
Nickel
Metal
Zinc
shape
Round
Apple
—
Rectangular
—
Rectangular
finish type
Satin Nickel
nickel finish
—
Nickel
—
—
weight
2.39 pounds
1 pounds
—
1 pounds
0.87 pounds
—

Customer reviews

3.4 out of 5 stars
3.4 out of 5
792 global ratings

Customers say

Customers like the ease of installation with the Level Lock touch. They mention that the app is very intuitive and simple. They also appreciate the appearance, saying that it is beautifully designed in its simplicity. However, some customers have reported issues with the touch ability. They say that the touch feature is not always successful and that the features are confusing. Customers also are disappointed with the value. Opinions are mixed on quality, performance, connectivity, and size.

AI-generated from the text of customer reviews

113 customers mention89 positive24 negative

Customers like the ease of installation with the Level Lock touch. They say the app is intuitive and simple, and the installation was guided well by the lock's packaging. Customers are also impressed with the simplicity and discrete design of the lock.

"...App is very intuitive and simple, I actually rarely use it since everything is done though Apple homeCons:-..." Read more

"...But it just didn’t deliver at that level.Installation was simple, and mechanically the lock functioned very well...." Read more

"...More solid than others, based on that alone. Installation was easy... I do wish it would work with certain trim plates...." Read more

"...So in summary, the lock looks good. App and installation aren't bad. Might destroy your marriage.***..." Read more

86 customers mention72 positive14 negative

Customers like the appearance of the lock. They say it's beautifully designed in its simplicity, very stylish, and has a stunning black finishing. Some appreciate the minimalist and premium design.

"...Here’s a few pros and consPros:- Sleek and discrete, it looks good- Super easy installation-..." Read more

"...Smooth glide, not noisy, and looks great. However, out of the box the key cards did not work...." Read more

"...It solved all the specific needs I had and looked great as well. Natively supporting Apple HomeKit was a HUGE plus for me!..." Read more

"...They are nice looking deadbolts. You honestly would never know they are smart locks...." Read more

176 customers mention86 positive90 negative

Customers are mixed about the quality of the lock. Some mention it's an engineering marvel, looks nice, and is cleverly engineered. However, others say that it never unlocks for them, malfunctions, and has erratic aspects.

"...Long story short if you want a sleek/low profile smart lock that is easy to use and install, I’d highly recommend this." Read more

"...next ding; 10 days after install, with no warning messages, door would not unlock, notification of “Dead Battery”...." Read more

"...flawless with integration into Apple HomeKit, one of the most secure smart home platforms. Asking Siri to lock/unlock works well and when we need it...." Read more

"...Another lock on my garage gets hung up when locking and unlocking. I’ve readjusted it about 30 times before i got it right...." Read more

150 customers mention46 positive104 negative

Customers are mixed about the performance of the lock. Some mention that it works pretty well, and the battery is cleverly hidden within the bolt itself. However, others say that it may not work reliably and even if it does at first, the deadbolt will not operate properly. Some customers also mention that the key cards don't always work so well and are totally unresponsive.

"...control over my phone, but after a few weeks of being frustrated by its functionality, decided to remove it and put the old lock back in...." Read more

"...all built within the standard space of a deadbolt and the battery is even cleverly hidden within the bolt itself...." Read more

"...Amazon sidewalk lose connection frequently so they are unreliable in a remote situation...." Read more

"...You don't have any HomeKit routines set up. It did nothing when you touched it previously, now there was a gentle breeze and it locks?..." Read more

58 customers mention21 positive37 negative

Customers are mixed about the connectivity of the lock. Some mention that it's flawless with integration into Apple HomeKit, and the compatibility with their phone is a great convenience. Others say that Bluetooth speakers failed to connect, and video game controllers completely lost their minds. The app works just fine but is only over Bluetooth, so you have to be at home to use it. It also frequently disconnects from the Bluetooth and WiFi, and cannot connect to the internet independently.

"...to my WiFi through the ring doorbell and Amazon sidewalk lose connection frequently so they are unreliable in a remote situation...." Read more

"...Super easy app setup as well- Integrates with Apple home (as long as you have an iPad or Apple TV, you can use that as your home hub)-..." Read more

"...to access the lock from my phone from a distance and that is always losing connectivity...." Read more

"...No remote lock/unlock however.It's a Bluetooth device without native wifi and that is a quite limiting for such an expensive device...." Read more

32 customers mention20 positive12 negative

Customers are mixed about the size of the lock. Some mention that it is easier to install, smaller, and nicer than August Smart. They also love that it fits inside the door and does not have to anything that shows. However, others say that they had issues with sizing and getting the door to shut. The lock requires a very specific size in the door, and there's no way to change the size.

"Let's start off by acknowledging that this is a good looking lock. Slim, elegant, understated...." Read more

"...The strike plate was ever so slighter bigger than the original plate, so I had my handy neighbor help...." Read more

"...-small and unobtrusive design make it a “stealth” smart lockCons:1) TOUCH TO UNLOCK IS UNRELIABLE...." Read more

"...As if all that weren't enough - it really looks great. It's so small and low-profile, if you didn't know it was a smart lock, you'd never know it..." Read more

76 customers mention20 positive56 negative

Customers find the touch ability of the lock not always successful, confusing, and intermittent. They also say the touch unlock feature is useless since it needs to access your location 24/7. Additionally, some customers report that the lock jams and does not recognize their finger or the NFC card.

"...Cons:- The Touch Unlock that uses location services is useless since it needs to access your location 24/7 and I couldn’t really get it to..." Read more

"...No keys, no phone, no reaction to touch…no way to open the door!..." Read more

"UPDATED 12/21/22Pros:-Touch to LOCK works reliably. (Touch to UNLOCK does not. See cons below.)..." Read more

"...and unlock at will using their fingers, but unfortunately the Touch is a bit dumber than this, and only uses geofencing to enable unlocking...." Read more

46 customers mention10 positive36 negative

Customers are dissatisfied with the value of the lock. They say it's a complete waste of money, not worth the hassle, and a useless piece of metal. Some customers also mention that the concept is great, but the execution is poor.

"......" Read more

"...much friction for the bolt to work properly, making this expensive lock super annoying...." Read more

"...Touch edition is a waste of money." Read more

"...Worth every penny.I wasn't expecting a lot because it's a 'lock' - how cool can a lock actually be?..." Read more

WOW - this is the "Tesla" of smart locks! Sleek and functional. Wife and 2 kids approve! :)
5 Stars
WOW - this is the "Tesla" of smart locks! Sleek and functional. Wife and 2 kids approve! :)
I never make the time to write reviews, but thought I'd share some honest feedback to everyone as my wife, 2 young kids and myself are AMAZED with the simplicity, stunning design of course, the tech. We usually leave the home or finally lay in bed upstairs and ask ourselves "did we lock the front door"?This genius lil' device solves for that -especially with the HomeKit and Alexa integration for when not at home. It comes with 2 actual keys, 2 keycards and we also purchased the keypad which is very slick and high quality. You can create passes for specific people, customize the code very easily in the app, and everything works flawlessly. Everything just works -just like my iPhone, or my Tesla. It's super high quality and the peace-of-mind it brings to my family is price-less. Worth every penny.I wasn't expecting a lot because it's a 'lock' - how cool can a lock actually be? But the fact my wife and kids think it's the coolest new device in our home, that says something right there. One of my friends who came over last night said it seems like the Tesla of Smart Locks. It really is beautiful designed and love the lil' chirp it makes when you lock/unlock the door on the outside. I'm still exploring all the functions, but thought it would be good to share initial impressions….just WOW.I was a little hesitant at first reading some of the reviews on here but the reality is; it's really a game-changer. I did a TON of research on all the other smart lock brands and hated how bulky they all looked. Our close friend purchased a smart lock from a different company and always complained to me that it never worked right and was a big waste of money. NOT Level - this is the real deal. Even the packaging is something to applaud. You can tell they perfected every detail to make this a flawless consumer experience. BRAVO to Level on getting it right!!! VERY HAPPY NEW CUSTOMER!!! :)
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Top reviews from the United States

Bostonian
5.0 out of 5 stars Second Level Lock
Reviewed in the United States on April 16, 2024
Color: Satin NickelStyle: LockVerified Purchase
This lock replaced a Level Bolt which we have had for over 3 years. Our Schlage deadbolt and doorknob were getting old and scratched so we wanted to replace them anyway. We got the Level Lock Touch (non Apple Home Key version) and repurposed the Level Bolt at our summer cabin. Since this uses Schlage lock cylinders anyway, I was able to swap the cylinder on this and a new doorknob so our keys would stay the same. Since a new version with Apple Home Keys is out, this one was heavily discounted. Even without the Apple Home Key feature, this still has two new features we didn't have with the Bolt. One, we can lock the door by just touching the deadbolt, and two we can unlock the door with included NFC cards. We just replaced the Bolt with the Lock Touch in all of our HomeKit automations and it worked fine.
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Jun
1.0 out of 5 stars Do NOT buy this Level Lock. I made the mistake so you don't have to.
Reviewed in the United States on August 26, 2023
Color: Satin NickelStyle: LockVerified Purchase
Short Review: The MAIN feature of this lock is the Touch to Unlock feature. It ONLY works 20% of the time. Customer support was no help either. At first they'll say this is a known issue and is being worked but no time frame is given on that update. Next, when you show them pictures of where the lock is installed, they will start to blame the location of the lock. I have mine installed in the door that connects to my garage. Simply put: Do NOT buy this lock.

Detailed Version: The main reason you're looking at this lock is due to the convenience of just touching the lock to lock/unlock the door. On paper that does sound super convenient! But how about if the lock never unlocks for you? You are just standing in front of your door touching the lock over and over and over but nothing happens. Beyond frustrating and you start to question "Why did I buy this?".

I reached out to Level support and at first they actually acknowledged the issue as a known problem. Great! When will the main feature of this lock be fixed? Nicole over at customer support has no idea so she let me know she would follow up later with the engineering team that's working on the firmware update. Ok that's fair! She initially blamed Apple's iOS and how it handles background operations request from apps so thus the randomness of the unlocking. Understandable. How Apple or even Google updates their Operating System is out of Level's control.

Both Nicole and the engineering team follow up with me and this is where it all goes downhill. They suggest that the lock needs time for it to get ready for the Touch to Unlock feature to kick in. This MIGHT be true as sometimes I am standing at my door 15-20 seconds before it actually unlocks. 20 seconds might seem short just saying it but actually standing in front of your door for that long is ridiculous. Sometimes the feature just doesn't even work and you have to pull out your phone/key/card to unlock! Isn't everyone buying this lock expecting to just walk up to the lock and be able to unlock it without a waiting period? I sure thought so. And this whole thing about having to wait with a buffer is all nonsense because of the 20% of the time that it DOES work. I am simply walking up to it and touching/unlocking the lock and it works. Where was the buffer in those times?

They then request pictures of where the lock is installed. They immediately say I have the lock installed in a wrong room and that the lock is only meant for entry way doors. I have mine installed in the doorway after getting in through the garage door. I believe they mean they only expect this lock to be installed on the outer perimeters of your home. Like the main entry door way for example. If that's the case, shouldn't this be way more clear in their marketing or product descriptions? Also, why did support pivot from the whole "this is a known issue and is being worked on" to "you installed it in the wrong room"?

They sure do make it sound the lock would work PERFECTLY if I just fixed all the issues they mentioned. Not ONCE in the follow up did the engineering team even mention a firmware update. Basically all the blame is put on me and the room I chose to install the lock and what operating system is on my phone.

Stay far away from any product that Level releases.
8 people found this helpful
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Raj
5.0 out of 5 stars Everything worked as advertised
Reviewed in the United States on July 4, 2022
Verified Purchase
My newly purchased home never had a deadbolt so, I had to start from scratch. Once installed, I connected the lock using the app on my phone. The lock's firmware got updated. I connected the Rind Video Doorbell pro by linking the Ring account to the Level Home account. For this, to work I had to enable 'Amazon Sidewalk' in Ring from Contro Center. I really don't like sharing my internet with devices that don't belong to me, but it looks like the only choice if you want it to be controlled by Ring, and be able to control the lock from anywhere instead of your phone's Bluetooth with Level app. From here, I moved on to the Alexa app on my phone and tried to add the lock, and I couldn't find the 'Level' as the company in the locks to add. A simple online search revealed a way to connect my Amazon account to Level Home. But, the lock only showed up after a couple of times I exited the app (or maybe a phone restart) and restarted. I did not like the idea that any device with my Alexa account can control the lock, so I only enabled the status of the lock.
Happy with everything so far, I moved on to the easiest and the most fun part (or so I thought). I added the 'Level' mini tags I bought on Amazon and the two that came with the Level lock package. All of them seem to be added fine. Now the testing part. None of them actually work to lock or unlock. I tried every possible solution without any luck. Sent an email to their support team, and waiting on their reply. Based on the reviews I see here about their support team, I am not too optimistic.

Update:
The customer service team came through. They asked me to do a soft reset (Remove key cards from the account and remove the battery and put it back after some time) if everything else seems to be working. That fixed the issue. So, I have no complaints about this product. The NFC tags are not as easy as you use your phone to pay for purchases. You need to hold it on the keyhole. But, that is a minor issue, and I don't care about that too much. Changing the overall rating to 5 stars now.
9 people found this helpful
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José Guadalupe Luevano Muñoz
5.0 out of 5 stars Excelente y funcional chapa
Reviewed in Mexico on November 22, 2021
Color: Satin ChromeStyle: LockVerified Purchase
Muy fácil de instalar ya que sustituye a una normal y fácil de configurar con su aplicación solo que todo viene en inglés ojalá y sacaran su versión en español
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John Hillier
5.0 out of 5 stars The Level Touch Lock is smart
Reviewed in Canada on November 7, 2021
Color: Satin ChromeStyle: LockVerified Purchase
This smart lock came with everything needed with the exception a small screw driver. I’m impressed with the features this lock comes with and it was a nice touch including the key cards along with physical keys. It’s also nice to see that this lock integrates with HomeKit as well as the Ring Alarm system whether second gen or their new Ring Alarm Pro
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Juan Sanchez
1.0 out of 5 stars Llego incompleto
Reviewed in Mexico on November 10, 2023
Color: Matte BlackStyle: LockVerified Purchase
El paquete llegó incompleto con muchas partes que faltaban. Tenía que regresarlo.
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Edgar Gómez
3.0 out of 5 stars Se desconecta a cada rato
Reviewed in Mexico on September 1, 2022
Color: Satin ChromeStyle: LockVerified Purchase
Tuve que modificar mi puerta para instalarlo, cuando está conectado funciona bien, pero el teléfono deja de reconocerlo muy frecuentemente
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