CHOKING HAZARD -- Small parts. Not for children under 3 yrs.
Product Description
Included Filament: Tough PLA 750g spool, PVA 750g spool Included Spare Parts: 2x AA build core, 1x BB support core (both .4mm)
Filament Diameter: 2.85mm Supported Filament: Optimized for PLA, Tough PLA, Nylon, ABS, CPE, CPE+, PC, TPU 95A, PP, PVA, Breakaway Please Note: PVA soluble support material only works in combination with PLA, CPE, and Nylon build materials
Print Head: Dual-extrusion head with an auto-nozzle lifting system Swappable print cores (maximum 280C) Printer Weight: 18kg Build Volume: 33 x 24 x 30cm Bundled Software: Ultimaker Cura slicer, Cura Connect print management both available for free download (supports OSX, Windows, Linux) Supported File Types: STL, OBJ, X3D, 3MF, BMP, GIF, JPG, PNG AC Input: 100-240V / 6A / 50-60HZ / 500w max Power Requirements: 24 V DC @ 9.2 AMPS
Connectivity: WiFi, Ethernet, standalone via USB-drive Camera: Yes (view from desktop or app) Interface: 4.7" color touch display
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In the beginning it was tough but eventually I started getting really awesome prints with pla, nylon and abs. All the materials I use are cheaper 3rd party brands And still come out great. Sometimes depending on the part and material I have to change some setting in the slicer but all in all this is a pretty sweet machine. This is the first printer I have ever used and so far its been good to me.
We bought a few of these for our offices and thought the clean look and nice tech would really wow our clients. I had hoped that the printer would be a step above my Prusa I3MK3 in both print quality and reliability but this isn't the case. The prints we've been able to achieve are okay but they leave a lot to be desired in surface finish. The preset options just aren't very dialed in even when using manufacturers filament. Bowden tube issues especially with the support filament is a regular problem and we had the air handler fan go down for no apparent reason. And then just this week the Main board failed on a firmware update. This is where the story takes a nose dive. The Ultimaker S5 has the ability to automatically cue updates via wifi. And That is cool tech, but this time when it prompted the latest 7.0.3 update and we said okay, the printer was never to be the same. The build installed fine at first. Then the it sat on the thinking about it screen for two hours. Finally we knew we had to abort this so we did a hard reboot. And reinstalled the firmware again to make sure it worked. This time the printer came up fine so I cued a job and then it error coded #33. X, Y axis failure or limit switches disabled. So we tried to follow the troubleshooting protocol from the screen and no luck. Next we contact support and wait. Then a reply to ask us to do what we already did. So another email back and forth and we wait for them. The next day finally a reply and we're told to swap the feeder cable for the y cable and then to move material. But how is that done? It's not noted or listed anywhere. so we wait another day. Then we get the instructions and find the y motor does drive and send the email, and then we wait. And then the following day we are told that the main board has failed and we need to buy another one. So we complain that this happened during a firmware build update and then we wait. And the next day they reply that's not possible it hasn't ever happened before. And that's it. So then I insist it was printing the day before with no known issues, finished the print succefully and then we install the build and it fails the motor board. And we wait, and then get the same "I've never seen that it's not your responsibility it needs a new board".
$10K printer with a failed board after 2 years, with only 57 days hot and the printer main board fails? Just received the quote for the new board. Over $1000.00! How's that for a smack in the face?
I've had my S5 for a year now, and having owned a SigMax R19 before it, this thing is just about 1000% better. Sure, it doesn't have the IBEX of the SigMax, but the SigMax literally fell apart in my hands after just a few days. I also had all sorts of feeding issues with the Sigmas (I had the normal sized one, too).
My S5 has 300+ hours of hot time on it, and while that's not quite the pro-level use that some use these things for, I can tell you that in a year of use every problem I've had has been my fault and not the printer's. This is also the first printer I've owned that I've felt safe leaving overnight to print.
If you want a printer that you can tweak 100 different ways, maybe get a Prusa. They're fabulous machines and I recommend them whole-heartedly. But if you want a machine that you don't have to tweak, get an Ultimaker. It's got its quirks and the other commenter's statement about Ultimaker being like Apple is kind of true in that it's designed to work with Ultimaker Filament. I print fine with MatterHackers PLA Pro all the time without issue, but the setup and automation is much simpler if you use Ultimaker spools. It just sucks that they only come in .75kg and are more expensive than generics.
I will say that after a year of using it without the material station I finally got fed up and ordered it. The S5 was really REALLY designed to use the material station. It's just sad that it cost three-freaking-grand.
Extremely disappointed. It smashes the first layer of every print into the bed and there's no way to change this. The recommendation from Ultimaker was to use a raft. This is not acceptable to me (or what we are printing) and contrary to my experience and expectations. My company purchased this unit to produce small batches of components. We were expecting a more professional experience with multiple extruders. We ended up with lower quality prints than a $600 Qidi--even beyond the first layer the quality is not good. We have tried different slicers, settings, and we use high quality filament that is kept in a dryer. If you've ever used a Type-A Machine, we expected something at that level or better with dual extruders --Not even close. I've used/owned many 3d printers for several years now and am no stranger to adjusting hardware and firmware even out of the box. The most important thing is being able to make adjustments when necessary. This machine makes that impossible. I wouldn't recommend it at at any price since it just doesn't have the features one expects of any 3d printer. It is incredibly slow to start (add 5 minutes after warm up) - doing a lengthy bed calibration routine every time. Then it promptly smashes the first layer of your print into the print bed (but very evenly smashed). If you decide to take a chance, I recommend to buy through Amazon so you can return it without drama. Ultimaker/Matter Hackers keep insisting it works as designed and won't return it. There's definitely a gap in this area of the market, but the S5 doesn't fill it.
